Communication is key add-on
November 7th, 2009 | Published in interacting with lawyers
Just a quick update to my previous post. I spent the last two and half days at a training put on by my state’s legal malpractice insurer. And yes, this training was voluntary.
Apparently, the biggest source of client unhappiness with their lawyer is lack of communication — my lawyer doesn’t listen to what I say and I don’t understand what my lawyer says.
Obviously, lawyers need to work much harder at being good listeners and learning to speak plain English. But it’s also up to the prospective client to make sure they feel they can talk to and understand a lawyer before hiring the lawyer.